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Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 264,945 ratings
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Problems in the last 24 hours in Jeffersontown, Kentucky
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Jeffersontown and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
Wi-fi (14%)
TV (8%)
Total Blackout (8%)
E-mail (4%)
Phone (2%)
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Live Outage Map Near Jeffersontown, Jefferson County, Kentucky
The most recent Spectrum outage reports came from the following cities:Louisville, Jeffersonville, Prospect, Mount Washington and Crestwood.
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City | Problem Type | Report Time |
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Total Blackout | ||
Internet | ||
Wi-fi | ||
Internet | ||
Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Jeffersontown, Kentucky
Latest outage, problems and issue reports in Jeffersontown and nearby locations:
AKH (@ahowe40204) reported fromLouisville, Kentucky
@Ask_Spectrum I will NEVER consider giving you guys another chance. You all are good at screwing people over with your prices and your service is sh*tty.
Sondra Miller (@smiller442) reported fromOrchard Grass Hills, Kentucky
@Ask_Spectrum no internet. No problems before we saw a spectrum truck last night, now no service....
Quarantined Outkast (@OutkastCard) reported fromBoston, Kentucky
@Ask_Spectrum alright we bout to have some MAJOR problems
AKH (@ahowe40204) reported fromLouisville, Kentucky
Since @GetSpectrum never works with their customers and there associates are smart asses, we left them. We got @Iglou and I wish I would have switched sooner.
Jonathon Kilhoffer (@MrKilhoffer) reported fromNewburg (historical), Kentucky
@GetSpectrum Credit where credit is due. Spectrum fixed the billing issue. It took a little longer than I expected, but it was fully resolved without me paying the incorrect bill
Bnolan92 (@bnolan92) reported fromMiddletown, Kentucky
@NotJKLMcClure @brandonbyrd21 @GetSpectrum They’re honestly the worst. I miss AT&T. For whatever reason they are not in this area.
Natalie Schmitt (@SchmittInSchool) reported fromProspect, Kentucky
JCPS Families:Charter Communications is offering free @GetSpectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have service through Spectrum. To enroll, call 1-844-488-8395. Installation fees are waived.
NB|Airborne (@airborneisfly) reported fromFincastle, Kentucky
@KyLawn @NobunagaJohn @GetSpectrum [Never say no to Panda]
Timothy Brown (@Timbob1169) reported fromMoorland, Kentucky
@Ask_Spectrum Called 8 times...customer service reps have been pleasant and tried, service tech last week was great...issues continue...another service tech today, so we’ll see what happens now.
ⓈⓄⒸⒾⒶⓁ ⓇⒽⓄⓃⒹⒶ (@SocialRhonda) reported fromCreekside, Kentucky
@bluefan3891 @WHAS11 @Ask_Spectrum @SPECNewsAlbany They are offering free services to low income families who don't already have service.
Jack Fallot (@jfall92) reported fromNorthfield, Kentucky
@Ask_Spectrum Super disappointing and would hope for more understanding and appreciation to a loyal regular customer who has no outstanding delinquent bills.. & was hospitalized during the time trying to cancel the service but I guess it’s too much to ask for a little consideration from you
Sondra Miller (@smiller442) reported fromOrchard Grass Hills, Kentucky
@Ask_Spectrum please help ASAP. Have teacher work to do...
Horrorcrawler Gaming (@of_howard) reported fromClarksville, Indiana
I'm so glad that on my days off when I have the chance to do something I want my internet doesn't work. I'm the only one on it and can't stay connected. It's gotten worse since you guys lied to us and told us someone called you to replace our router when no one did @GetSpectrum
Pamela (@KyMacFan) reported fromJeffersontown, Kentucky
@Ask_Spectrum Please see my Tweet about the service I am getting. Our boxes are randomly going to Channel Not Available several times a day. These are new boxes. I am losing my patience with the service I am receiving.
Horrorcrawler Gaming (@of_howard) reported fromClarksville, Indiana
@GetSpectrum internet is down again. Twice this week since you all "received a call from someone in our house about upgrading" even though none of us called you.
John S ⭐️👑🕊 (@MisterDaydream1) reported fromLouisville, Kentucky
@Ask_Spectrum Stop asking me to upgrade when you can barely provide what a ridiculous price I currently pay for. No, really, **** you. 🖕🏻
Hannah Krill (@hannahkrill) reported fromLouisville, Kentucky
@Ask_Spectrum hi! Wondering if there will be any improvements with internet speed during this time. I’m not using more devices than normal, and my WiFi is barely functioning. Thanks for help in advance!
Josh 🦊 (@mobfox_) reported fromFincastle, Kentucky
Come on @Ask_Spectrum I was in the middle of watching my show and my internet goes down ffs
Bourbon Bitch (@VPonder) reported fromCity of Saint Matthews, Kentucky
@Ask_Spectrum Internet is down
artgressick (@artgressick) reported fromPewee Valley, Kentucky
@Ask_Spectrum anyway you all can give us an update for our area. Spotty internet, lost of packet drops, #ospf routing problems.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
Forevablessed (@ForevablessedL) reported
@Ask_Spectrum most horrible service ever!!!!! We been paying for one of the highest internet packages, two technicians later and STILL such horrible service. It’s just sad…. What the heck is going on?
JStanley (@fallingcedar) reported
@Ask_Spectrum Maybe you can your your AI skills to measure how often my equipment goes offline or into limp mode. @getspectrum . Better yet, just fix it.
𝕄𝕖𝕝𝕚𝕤𝕤𝕒 🖤 (@melissax1125) reported
@Rich_LBFan @DIRECTV @GetSpectrum we also have internet from another service.. so we just need the cable.. and we pay for every streaming service.
Kitty Jo Foxtrot (on hiatus) (@KittyJoFoxtrot) reported
@Ask_Spectrum can you explain why someone would continue to try to sell me on new service features after I explained to them I am in the middle of a work meeting?!
BigBos (@BoscoSwave) reported
@Ask_Spectrum is there an Outage in California right now or something? Im literally supposed to be working and it's been out for 3 ours *****
Skylar Blake (@Redesign_Skylar) reported
@GetSpectrum what is going on with you’re internet service today
Shannon C (@sparkleshorty) reported
Trying to be more intentional of calling out good customer service, so @GetSpectrum - a big kudos to Sharon in Internet support who took my call this morning. Knowledgeable, personable, and quite pleasant.
7/27 . 👑 (@EarthGirlzREazy) reported
@Ask_Spectrum Hi . How long will the outage in Charlotte last & what will be the compensation ?
Peyton (@PeytonSmithMRPG) reported
@Ask_Spectrum internet has been down for the last 5 hours in Granbury, TX. Any idea when it will be back?
Jordan Thomas (@jordanthomas9_) reported
@GetSpectrum do you guys purposely hire the worst people in America or is it just a coincidence that everybody is rude and unhelpful every time no matter what employee I speak to?? Thank god I don’t have to use your service anymore